AI-powered healthcare consulting, across specialties

The intelligence behind
a healthier practice.

Solace Health Consulting brings AI-powered revenue cycle, automation, and advisory to healthcare practices across specialties, from behavioral health and dialysis to primary care and emergency medicine. We take the hardest, most draining parts of running a practice off your plate, so you can spend your energy where it matters, with the people in your care.

Get your free RCM audit See the AI at work

BH / SUDBehavioral Health→ RenalDialysis→ PrimaryPrimary Care→ EREmergency→ Explore the specialties we power ↓

14 daysFree consult + audit report

MultiSpecialty expertise

24/7AI agents on your A/R

Avg lift in net collections

Fewer auth-related denials

Lower average A/R aging

0×

Faster appeals turnaround

Who we serve

Healthcare practices across specialties, all over the USA.

We bring AI-powered consulting to a growing set of specialties, each with its own expertise layered on the same intelligent engine. These are the areas we support today, with more on the way.

Behavioral Health & Substance Use

Mental health and SUD programs, from detox and residential to PHP, IOP, and outpatient care.

Explore →

Dialysis & Nephrology

ESRD and nephrology practices navigating MCP billing, the PPS bundle, and Medicare Secondary Payer rules.

Explore →

Primary Care

Practices balancing fee-for-service and value-based care, capturing every earned dollar on thin margins.

Explore →

Emergency (ER)

Emergency groups and facilities defending revenue against downcoding, self-pay, and the No Surprises Act.

Explore →

Built around your clinical reality

We speak your specialty's language.

Generic billing companies treat every claim the same, and that's exactly why revenue leaks. Solace layers specialty-specific expertise on top of our AI engine, so the rules that make your field different are built into how we work, whether that's ASAM criteria, the ESRD bundle, value-based quality measures, or ER facility coding.

Specialty rules, built in

Every authorization, code, and appeal reflects the medical-necessity language your payers expect.

The payer maze, handled

From behavioral health carve-outs to Medicare ESRD rules, routed correctly so claims land right the first time.

The right model for each field

Per-diem, bundled, fee-for-service, or value-based, we bill the way your specialty is actually paid.

Healthcare professional working at a computer with a stethoscope nearby

The reality of BH billing

You didn't open a treatment center to fight payers.

Behavioral health and SUD billing is the hardest specialty in all of revenue cycle: concurrent reviews, ASAM medical-necessity criteria, level-of-care changes mid-stay, carve-outs like Optum, Carelon and Magellan, and per-diem versus fee-for-service confusion. One missed authorization can erase a week of care. Solace exists to carry that weight for you.

Denials you can't keep up with

UR teams chase auths while clean claims still bounce for CO-B7, missing modifiers, or medical necessity. Cash slips through the cracks every week.

A/R that ages into the void

Aged claims sit at 90, 120, 180 days. By the time anyone follows up, timely-filing windows have closed and the money is gone for good.

Empty beds, missed admissions

Slow VOBs and pre-cert delays send prospective clients to the next facility. Marketing spend goes to waste while census stays soft.

Every function, intelligently automated

The Solace Cycle

We rebuilt the behavioral health revenue cycle around eight stages: Verify, Authorize, Code, Submit, Defend, Collect, Reconcile, and Illuminate. Each one is driven by a dedicated AI agent that runs the work from start to finish.

Verify & admit

Real-time VOB on every inquiry, with benefit detail surfaced in seconds.

AI · Eligibility agent

Authorize

Auto-tracked prior & concurrent reviews with ASAM-aligned prompts.

AI · Auth tracker

Code & charge

Clinical-aware CPT/HCPCS & revenue codes for IOP, PHP, detox & residential.

AI · Coding copilot

Submit clean

Pre-submission scrubbing against payer-specific BH edits.

AI · Claim scrubber

Defend (denials)

Root-cause classification and drafted appeals with the right evidence.

AI · Appeals engine

Collect (A/R)

Aging worklists prioritized by recoverable dollars and deadlines.

AI · A/R agent

Reconcile

Automated ERA posting and underpayment detection against contract.

AI · Payment posting

Illuminate

Live dashboards on denials, collections & net revenue per level of care.

AI · Insight layer

Explore every service →

Agentic AI, accountable humans

How AI changes the math

We deploy agentic AI tools and virtual assistants across your revenue cycle to run the repetitive, high-volume work faster and more accurately than manual processes ever could, so revenue stops leaking and cash moves sooner.

Virtual RCM assistants

24/7 AI agents verify benefits, chase authorizations, and follow up on aging claims while your office sleeps, every task logged and auditable.

Save cost, lift revenue

Cut cost-to-collect by automating manual touches, while AI underpayment detection recovers dollars you're contractually owed but never billed.

Predict & prevent

Models learn your payers' denial patterns and flag at-risk claims before submission, turning denial management into denial prevention.

How our AI works →

Colorful 3D data analytics and reporting dashboard visualization

From chaos to clarity

See your revenue the way you see your clients, clearly.

No more month-end guessing. Solace gives you live visibility into denials, A/R, and collections, plus the deeper analysis that turns numbers into decisions, which level of care actually nets revenue, which payers underperform, and where your rates have fallen behind.

Live denials, A/R & collections dashboards
Net revenue per level of care
Payer benchmarking to support rate increases

Explore the AI & analytics →

Fluent across the payers behavioral health lives and dies by

OptumCarelonMagellanAetnaCignaBCBSUnitedHealthcareTRICAREMedicaid MCOs

Independent RCM partner. Payer names shown to indicate billing expertise, not endorsement or affiliation.

We'll take a careful look at a sample of your denials, A/R aging, and payer mix, then hand you a written report showing exactly where revenue is slipping away and what it's worth to recover it. The report is yours to keep, whether or not we ever work together. No strings, no pressure.

Claim your free audit

Why providers choose us

"RCM for behavioral health isn't a side specialty for us. It's the only thing we do."

From a 12-bed detox to a multi-state IOP network, Solace speaks your clinical language: ASAM levels, concurrent reviews, carve-outs, per-diem reconciliation, and pairs it with technology most billing companies simply don't have.

Detox & ResidentialPHP & IOPOutpatient MHMAT & TelehealthGroup Practices

End-to-end RCM

Every stage of your revenue cycle, covered

From the first benefits check to the final reconciled dollar. Click any service below for the full detail, what we do, how the AI helps, and what you gain.

Verification of Benefits & Eligibility

Real-time, same-day benefit checks for every inquiry and admission, with carve-out routing and out-of-network detail surfaced instantly.

View details →

Prior & Concurrent Authorization

The make-or-break of BH revenue, initial pre-certs and every concurrent review tracked against ASAM medical-necessity criteria.

View details →

Clinical-Aware Coding & Charge Capture

Accurate CPT, HCPCS and revenue codes with correct modifiers for therapy, testing, group, MAT and every SUD level of care.

View details →

Clean-Claim Submission & Scrubbing

Every claim scrubbed against payer-specific behavioral health edits before submission to lift first-pass acceptance.

View details →

Denial Management & Appeals

Every denial classified by root cause, routed to an owner, and appealed fast with the right clinical evidence so it never repeats.

View details →

A/R Follow-Up & Payment Posting

Aging worklists ranked by recoverable dollars, plus automated ERA posting and contractual underpayment detection.

View details →

Credentialing & Payer Enrollment

Provider enrollment, CAQH attestations, re-credentialing windows and carve-out tracks so claims never deny for CO-B7.

View details →

Analytics, Reporting & Contract Strategy

Live dashboards plus net-revenue-per-level-of-care analysis and CPT-level benchmarking to support rate renegotiation.

View details →

Levels of care we know cold

We bill the full continuum

Medical Detox (3.7 / 4.0)Residential / RTC (3.5)PHP (2.5)IOP (2.1)Outpatient (1.0)Mental Health TherapyPsychiatric Med MgmtMATTelehealth BHPsychological TestingGroup & Family TherapySober Living / Aftercare

Not sure where revenue is leaking?

Start with a free audit. We'll show you the dollars hiding in your denials and aged A/R, in writing, at no cost.

Get your free audit report

Home / Services / Verification of Benefits

Solace Service

Verification of Benefits & Eligibility

Know exactly what's covered before a client ever walks through the door.

Verification of Benefits Prior & Concurrent Auth Coding & Charge Capture Clean-Claim Submission Denial Management & Appeals A/R & Payment Posting Credentialing & Enrollment Analytics & Contract Strategy

Overview

Verification of benefits is the foundation of the entire revenue cycle. In behavioral health and SUD, it's also where the most money is won or lost before a single service is rendered. A rushed or incomplete VOB means surprise non-coverage, denied days, and families left with bills they never expected. Solace runs a thorough, same-day verification on every inquiry so your admissions team can say yes with total confidence.

What a complete VOB actually captures

We don't just confirm 'active coverage.' We pull deductibles, co-insurance, out-of-pocket maximums, day and visit limits by level of care, pre-authorization requirements, and whether behavioral health is carved out to a managed-care vendor like Optum, Carelon, or Magellan, because that single detail changes who you bill and how.

In-network, out-of-network & single-case agreements

Many BH and SUD programs operate partially or fully out-of-network. We document OON benefits clearly, flag when a single-case agreement is worth pursuing, and give your team the reimbursement picture up front so admissions and finance are aligned before intake.

Why speed wins admissions

The window to admit someone in crisis is short. A VOB that takes a day sends that family to the next facility. Our AI eligibility agent returns a clean benefit summary in seconds, then a specialist confirms the nuanced details, so you capture the admission while the door is still open.

Get a free audit of this function →

At a glance

TurnaroundSame day

Detail captured20+ fields

Carve-out detectionAutomatic

Eligibility Agent

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / Prior & Concurrent Auth

Solace Service

Prior & Concurrent Authorization

The single biggest driver of behavioral health denials, handled before it costs you a day.

Overview

Prior authorization is where behavioral health revenue either works or falls apart. Treatment centers that manage authorizations well hit consistent net-collection targets; those that don't see denial rates climb past 15% no matter how clean the billing is. Solace tracks every initial pre-cert and every concurrent review against the clock, with documentation prompts aligned to ASAM medical-necessity criteria so a lapse never erases a week of care.

Initial authorization, done right

Before admission, we confirm the authorization requirement for the requested level of care, gather the clinical documentation the payer expects, and submit a request built to meet medical-necessity criteria the first time, reducing back-and-forth that delays treatment.

Concurrent review tracking that never sleeps

Residential and PHP/IOP stays require ongoing concurrent reviews. Our authorization tracker watches every review deadline and alerts your utilization-review team before an auth can lapse mid-stay, so authorized days never turn into unbillable ones.

ASAM-aligned documentation & peer-to-peers

When a payer pushes back, the difference between an approval and a denial is documentation tied to ASAM criteria. We prompt for the right clinical detail and help your team prepare for peer-to-peer reviews, so level-of-care decisions hold up.

Get a free audit of this function →

At a glance

Denial reductionUp to 40%

Deadline alertsBefore lapse

CriteriaASAM-aligned

Authorization Tracker

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / Coding & Charge Capture

Solace Service

Clinical-Aware Coding & Charge Capture

Accurate codes and modifiers for every level of care, no underbilling, no rejections.

Overview

Behavioral health and SUD coding is uniquely unforgiving. Time-based therapy codes, group versus individual, medication management, psychological testing, and the H-codes for SUD levels of care each carry their own rules, and the wrong modifier means a rejection or, worse, silent underbilling that costs you for years. Solace pairs a clinical-aware coding copilot with specialist review so every charge is both accurate and defensible.

The codes and modifiers that trip everyone up

CPT codes for time-based therapy and med management, HCPCS H-codes for SUD detox, residential, PHP and IOP, plus modifiers like 25, 59, HF, HJ and the telehealth set, applied correctly to the place of service and level of care. We keep documentation and the charge consistent so claims survive scrutiny.

Per-diem vs. fee-for-service logic

Many SUD levels of care bill as a per-diem bundle, while outpatient services bill fee-for-service. Mixing these up leaves money on the table or triggers takebacks. We apply the right billing model for each payer contract and level of care automatically.

Documentation-to-code consistency

Our coding copilot reads the clinical note and flags any mismatch between what was documented and what's being billed, catching missing elements before submission, protecting you on audit, and making sure the work your clinicians actually did gets reimbursed.

Get a free audit of this function →

At a glance

Charge accuracyNote-matched

SUD coverageFull H-code set

UnderbillingFlagged & fixed

Coding Copilot

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / Clean-Claim Submission

Solace Service

Clean-Claim Submission & Scrubbing

Stop avoidable rejections at the source and lift your first-pass acceptance rate.

Overview

A claim that bounces is a claim that ages, and in behavioral health, aged claims slide toward timely-filing deadlines fast. The cheapest denial is the one that never happens. Solace scrubs every claim against payer-specific behavioral health edits before it leaves the building, so rejections are caught and corrected up front instead of weeks later when the money is already at risk.

Payer-specific BH edit libraries

Generic claim scrubbing misses the rules that matter in behavioral health. We maintain edit libraries tuned to each payer's BH and SUD requirements, authorization linkage, revenue-code pairings, modifier rules, so claims go out built the way each payer expects to receive them.

Institutional claim validation

For facility-based care, loop and segment accuracy on the UB-04 / 837I is everything. We validate revenue codes, units, value codes and authorization references so residential and PHP claims don't reject on technicalities.

Electronic and paper, tracked end to end

Whether a payer takes electronic submission or still requires paper and attachments, we manage it and track acknowledgment, so nothing disappears into a clearinghouse black hole. You always know a claim landed.

Get a free audit of this function →

At a glance

First-pass liftHigher acceptance

Scrub timingPre-submission

TrackingAcknowledged

Claim Scrubber

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / Denial Management & Appeals

Solace Service

Denial Management & Appeals

Classify, appeal, and prevent, so the same denial never costs you twice.

Overview

Denials are not just lost claims; they're a feedback signal. A treatment center that works denials reactively will keep getting the same ones. Solace treats every denial as data: we classify it by root cause, route it to an owner on a fixed cycle, appeal it fast with the right clinical evidence, and feed the trend back so the front end stops creating it. Overturn rate becomes a KPI, not an afterthought.

Root-cause classification, not just rework

Every denial is tagged, front-end, coding, documentation, credentialing, or payer-system. That classification is what turns denial management into denial prevention: when the same root cause shows up twice, the team that owns it hears about it and fixes the source.

ASAM medical-necessity appeals

The most common, and most appealable, SUD denials are medical-necessity and level-of-care decisions. We build appeals around ASAM criteria with the clinical record attached, and track the overturn rate so you know which fights are worth having and which payers need escalation.

A seven-day cycle with named owners

Denials don't wait, so neither do we. Each one is routed to a named owner on a defined cycle with timely-filing protection built in, no claim quietly ages past its appeal window while everyone assumes someone else has it.

Get a free audit of this function →

At a glance

Appeals speed3× faster

Tracked metricOverturn rate

FilingDeadline-protected

Appeals Engine

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / A/R & Payment Posting

Solace Service

A/R Follow-Up & Payment Posting

Chase the right dollars first, and catch every payment that came in light.

Overview

Aged A/R is where behavioral health revenue quietly dies. The problem usually isn't effort, it's capacity and prioritization. Solace ranks your aging by recoverable value and filing deadline so your team always works the highest-yield claims first, then automates ERA posting and underpayment detection so the cash that does arrive is posted accurately and checked against contract.

Worklists ranked by recoverable dollars

Not all aged claims are worth the same effort. Our A/R agent prioritizes by recoverable value and how close each claim is to its timely-filing cliff, so the work that protects the most revenue happens first, instead of a worklist sorted by accident.

Automated ERA & EOB posting

Manual posting is slow and error-prone. We post ERAs automatically and reconcile them against expected payments, so your ledger is accurate and your team spends its time on exceptions, not data entry.

Contractual underpayment recovery

Payers underpay, quietly and constantly. Our system checks every remittance against your contracted rate and flags anything paid below it, surfacing dollars you're owed but would otherwise never have billed for. Over a year, that recovery is real money.

Get a free audit of this function →

At a glance

PrioritizationBy recoverable $

PostingAutomated ERA

UnderpaymentsFlagged vs contract

A/R & Posting Agent

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / Credentialing & Enrollment

Solace Service

Credentialing & Payer Enrollment

The quiet killer of cash flow, kept current so claims never deny for an expired credential.

Overview

Credentialing is the silent revenue leak. A clean claim still denies CO-B7 'provider not certified' when a credential lapses, a new hire isn't enrolled yet, or a re-credentialing window slips by. Solace keeps every provider actively enrolled with every payer you bill, tracks CAQH and revalidation timelines, and manages the separate carve-out tracks that BH programs so often miss.

Enrollment & primary-source verification

We manage provider enrollment end to end, applications, primary-source verification, and privileging, so new clinicians are billable as quickly as each payer allows, instead of treating clients you can't yet bill for.

CAQH attestations & revalidation windows

CAQH attestations need refreshing every 120 days, and Medicaid enrollments carry their own revalidation cycles. We track every date so nothing lapses, because a missed attestation can silently shut off reimbursement for a provider you didn't know was offline.

Managed-care carve-out tracks

Behavioral health carve-outs from Optum, Carelon, Magellan, and New Directions often require a separate credentialing track from the parent commercial payer. We manage those parallel paths so claims to carve-out vendors don't deny while you assumed the provider was already enrolled.

Get a free audit of this function →

At a glance

PreventsCO-B7 denials

CAQHEvery 120 days

Carve-outsTracked separately

Credentialing Desk

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Home / Services / Analytics & Contract Strategy

Solace Service

Analytics, Reporting & Contract Strategy

See your revenue clearly, then use the data to get paid more.

Overview

You can't fix what you can't see, and most behavioral health programs are flying with a month-end guess. Solace gives you live visibility into denials, A/R, and collections, plus the deeper analysis that turns data into leverage: which level of care actually nets revenue, which payers underperform, and where your contracted rates have fallen behind the market.

Dashboards you can actually act on

Live views of denials by root cause, A/R aging, collections, and net revenue per level of care, the same view we work from is the view you see. No portal you can't read, no waiting until month-end to learn something went wrong three weeks ago.

Net-revenue-per-level-of-care analysis

Knowing gross charges tells you nothing. We show what each level of care, detox, residential, PHP, IOP, outpatient, actually nets after denials and underpayments, so you can make admission, staffing, and growth decisions on real economics.

Contract benchmarking & renegotiation support

When it's time to renegotiate, hard data wins. We benchmark your reimbursement at the CPT and per-diem level, identify where rates have stagnated, and give you the analytics to make the case, the same kind of payer-level evidence that turns a rate ask into a rate increase.

Get a free audit of this function →

At a glance

VisibilityLive, not month-end

InsightNet rev / level

OutcomeStronger contracts

Insight Layer

See this working on your claims

Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

Claim your free audit

Agentic AI · Virtual assistants

Put intelligent agents to work on your revenue

Solace deploys a team of AI agents and virtual assistants across your revenue cycle. They handle the repetitive, deadline-driven work that leaks your cash, every action logged, auditable, and built for accuracy at scale.

Meet the Agents Automation by Function Cost & Revenue Math

Meet the agents

A virtual workforce for your back office

Each agent owns one job and does it relentlessly, around the clock, without burnout, without missed deadlines.

Eligibility Agent

Runs verification of benefits the moment an inquiry lands, pulling deductibles, limits, and carve-out routing into a clean summary for admissions.

Authorization Tracker

Watches every concurrent-review deadline and alerts your UR team before any authorization can lapse mid-stay.

Coding Copilot

Suggests accurate codes and modifiers from documentation, flagging mismatches between the note and the charge before billing.

Claim Scrubber

Validates every claim against payer-specific BH edits to lift first-pass acceptance and stop avoidable rejections.

Appeals Engine

Classifies denials by root cause and drafts appeal letters with the right ASAM and clinical evidence attached, ready for review.

A/R & Posting Agent

Prioritizes aging worklists by recoverable dollars, posts ERAs automatically, and flags every underpayment against contract.

Responsible by design

Built for accuracy, accountability, and trust.

Every agent action is logged and fully auditable, so you always have a complete, transparent record of the work. Solace handles appeals, peer-to-peers, and contract-level decisions with rigorous, evidence-backed logic, at the speed of automation, with HIPAA-conscious handling throughout.

See the agents run on your data

Your free audit includes a walkthrough of where automation would recover the most revenue in your specific operation.

Book your free consult

Automation · function by function

Every step of the revenue cycle, automated

Walk the cycle one function at a time and see exactly what changes when an AI agent carries the load, what it does, and what your facility gains at each stage.

Meet the Agents Automation by Function Cost & Revenue Math

The full cycle

What the AI agent does at each stage

From the first eligibility check to the final dashboard, here is the work that no longer has to land on your staff.

RCM function

What the AI agent does

What you gain

Verification of benefits

Instant eligibility checks & benefit summaries on every inquiry

Faster yes to admissions · higher census

Prior & concurrent auth

Deadline tracking & documentation prompts for continued stay

Fewer authorization denials

Coding & charge capture

Code/modifier suggestions checked against the clinical note

Fewer rejections · less underbilling

Claim submission

Pre-submission scrubbing on payer-specific BH edits

Higher first-pass acceptance

Denial & appeals

Root-cause tagging & drafted, evidence-backed appeals

Faster appeals · fewer repeats

A/R follow-up

Worklists ranked by recoverable value & filing deadline

Lower A/R days · protected timely filing

Payment posting

Automated ERA posting & underpayment detection

Recovered contractual dollars

Reporting

Live dashboards & payer-behavior analytics

Decisions backed by real data

Responsible by design

Built for accuracy, accountability, and trust.

Which functions would help you most?

Your free audit maps these automations onto your actual workflow and shows where they would recover the most time and revenue.

Book your free consult

The economics of automation

Save on cost. Lift on revenue. Both at once.

Automation isn’t just tidier, it changes the math of your business. Here’s where the dollars come from when AI carries the repetitive load and catches the revenue that quietly slips away.

Meet the Agents Automation by Function Cost & Revenue Math

Two levers, one engine

Most billing problems aren’t a people problem, they’re a capacity problem.

AI removes the manual touches that inflate your cost-to-collect, while catching the revenue that leaks through denials, underpayments, and missed deadlines. You lower cost and lift revenue at the same time.

Lower cost-to-collect, automate the repetitive touches that make billing expensive.
Recover underpayments, AI flags every claim paid below contract.
Prevent denials, catch at-risk claims before they’re ever submitted.
Protect timely filing, no claim ages past its deadline unnoticed.

Where the dollars come from

Fewer denials+ revenue

Underpayment recovery+ revenue

Lower cost-to-collect, cost

Faster cash (lower A/R days)+ cash flow

Illustrative. Your free audit quantifies the real numbers for your facility.

The cost-to-collect picture

Less spent chasing every dollar

Fewer manual touches

Every claim a human doesn’t have to re-key, re-check, or re-work is real money saved on labor, and faster cash in the door.

Scale without limits

Volume can surge without your cost base surging with it. The agents absorb the load instantly, so growth never stalls on capacity.

Faster days to cash

Worklists ranked by recoverable value and deadline mean money comes back sooner, and your A/R days steadily fall.

See the math on your numbers

Your free audit puts real figures behind every bar on this page, what automation would save and recover in your specific operation.

Get your free audit

More admissions · fuller census

Turn more inquiries into admitted clients

Revenue starts before the first claim. Solace helps you capture more of the patients already reaching out, with fast benefit checks, virtual intake assistants, and referral intelligence that keeps your beds and groups full.

Where admissions slip away

The fastest yes wins the admission

In behavioral health and SUD, the window to admit someone is short, sometimes hours. When a benefit check takes a day or an after-hours call goes to voicemail, that person calls the next facility. Solace closes that gap.

Instant benefit answers

Same-second VOB means admissions can confirm coverage on the first call, not call the family back tomorrow.

View details →

Never miss an after-hours call

A virtual intake assistant responds 24/7, captures the inquiry, and routes hot leads to your team instantly.

View details →

Know what referral sources work

Track every inquiry to its source so your marketing dollars flow to the channels that actually fill beds.

View details →

Virtual intake assistant

A front desk that never sleeps

Our AI virtual assistant greets every inquiry, web, phone, or text, with warmth and speed. It answers common questions, screens for fit, kicks off a benefits check, and hands a qualified, ready-to-admit lead to your intake team with the context already gathered.

24/7 response on web chat, SMS & missed calls
Compassionate, recovery-aware first contact
Automatic benefit check kicked off in the background
Warm handoff with full context to your intake staff

Hi, I'm reaching out about treatment for my son. Do you take Aetna?

Thank you for reaching out, I know this isn't an easy call to make. Yes, we work with Aetna. I can check his benefits right now if you share a few details. You're in the right place.

That would mean a lot. Thank you.

✓ Benefits check started · ✓ Intake team notified

From inquiry to admission

A tighter intake funnel

Inquiry lands

Web, phone, or referral, captured instantly, any hour.

Virtual assistant

Screen & verify

Fit screening plus an automatic benefits check in the background.

Eligibility agent

Warm handoff

A qualified, context-rich lead reaches your intake team in minutes.

Smart routing

Admit & track

Source attribution shows which channels truly fill census.

Referral analytics

Fill more beds from the inquiries you already get

Your free audit looks at intake speed and conversion too, not just billing. We'll show you how many admissions are slipping away.

Get your free audit

Home / Patient Growth / Verified Admissions

Patient Growth

Verified Admissions

Say yes while the door is still open, with coverage confirmed on the first call.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Census & Conversion Analytics

Overview

In behavioral health and SUD, the decision to seek treatment is fragile and the window to admit is short, sometimes only hours. The single biggest reason a ready-to-admit client slips away isn't price or fit; it's waiting. When a benefits check takes a day, that family calls the next facility. Verified Admissions puts a complete, same-second coverage picture in your admissions team's hands so they can say yes with confidence, on the call, while motivation is high.

Coverage confirmed before the conversation ends

Our eligibility agent runs verification the instant an inquiry lands, deductibles, co-insurance, out-of-pocket maximums, day and visit limits by level of care, and whether benefits are carved out to a managed-care vendor. Your team sees a clean summary in seconds, then a specialist confirms the nuanced details, so admissions never has to say 'let me call you back tomorrow.'

Out-of-network clarity, up front

Many programs run partially or fully out-of-network, and nothing kills an admission faster than a coverage surprise after intake. We surface OON benefits clearly and flag when a single-case agreement is worth pursuing, so admissions and finance are aligned before the client is ever admitted, not after the first claim denies.

Protecting the family experience

A confident, immediate answer does more than win the admission, it tells a frightened family they're in capable hands. Verified Admissions lets your team lead with reassurance instead of paperwork, turning the first call into the first step of care.

Get a free audit of your intake →

At a glance

Coverage answerSame second

Detail surfaced20+ fields

Carve-out routingAutomatic

Eligibility Agent

How many admissions are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Home / Patient Growth / Virtual Intake Assistant

Patient Growth

24/7 Virtual Intake Assistant

A warm, recovery-aware front desk that answers every inquiry, at 2pm or 2am.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Census & Conversion Analytics

Overview

Most behavioral health inquiries don't arrive during business hours. They come late at night, on weekends, in the moment someone finally decides to ask for help. If that message hits a voicemail or an unmonitored web form, the moment passes. Our AI virtual intake assistant greets every inquiry, web chat, SMS, or missed call, instantly and with genuine warmth, captures what matters, and hands your team a qualified, ready-to-admit lead with the context already gathered.

Always on, always compassionate

The assistant responds 24/7 in a tone built for this field, calm, non-judgmental, and recovery-aware. It answers the common first questions ('Do you take my insurance?', 'What does treatment look like?'), gently screens for fit, and makes a person in crisis feel they've reached the right place, not a phone tree.

It starts the work, not just the conversation

While it's talking with the family, the assistant quietly kicks off a benefits check in the background and gathers the details your intake team needs. By the time a human picks up, the groundwork is done, coverage is being verified and the lead arrives with full context, not a blank slate.

Warm handoff to your team

The assistant gets the right people involved fast: qualified, hot leads are routed to your intake staff in minutes with everything already captured, so no inquiry sits unanswered and no admission is lost to a slow night.

Get a free audit of your intake →

At a glance

Availability24/7

ChannelsChat · SMS · calls

HandoffWarm, in minutes

Virtual Intake Assistant

How many admissions are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Home / Patient Growth / Referral Source Intelligence

Patient Growth

Referral Source Intelligence

Stop guessing which marketing fills beds, and put every dollar where it works.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Census & Conversion Analytics

Overview

Behavioral health programs spend heavily to generate inquiries, alumni networks, interventionists, hospital discharge planners, paid search, community partners, but most can't say which of those actually produce admissions. Referral Source Intelligence attributes every inquiry to its true source and follows it all the way to admission, so you finally know your real cost per admission by channel and can shift spend toward what fills census.

Every inquiry tracked to its origin

From the first touch, we tag where each inquiry came from and carry that attribution through screening, verification, and admission. Instead of a vague sense that 'referrals are working,' you get a clear map of which sources send inquiries, and, more importantly, which send inquiries that convert.

Cost per admission, by channel

Inquiries are easy to count; admissions are what matter. We connect spend to outcomes so you can see true cost per admission for each referral source and marketing channel, and stop funding the ones that look busy but never fill a bed.

Protect and grow your best relationships

Your most valuable referral sources deserve attention. By surfacing which partners consistently send admittable clients, we help you invest in the relationships that drive census and quietly retire the spend that doesn't.

Get a free audit of your intake →

At a glance

AttributionInquiry → admission

MetricCost per admission

OutcomeSmarter spend

Referral Analytics

How many admissions are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Home / Patient Growth / Census & Conversion Analytics

Patient Growth

Census & Conversion Analytics

See exactly where admissions slip away, and fix the leak in your funnel.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Census & Conversion Analytics

Overview

Soft census is rarely a single problem; it's a series of small leaks across the intake funnel. An inquiry that waited too long for a callback. A verification that stalled. A hot lead that never got a follow-up. Census & Conversion Analytics gives you a clear, stage-by-stage view of your intake funnel so you can see precisely where prospective clients drop off, and turn more of the inquiries you already get into admitted clients.

Your intake funnel, stage by stage

We track every inquiry from first contact through screening, verification, and admission, so you can see conversion at each step. When the drop-off is concentrated at one stage, say, between verification and admission, you know exactly where to focus instead of guessing across the whole process.

Response time and its hidden cost

Speed is the most controllable lever in admissions. We surface how fast inquiries are answered and how response time correlates with conversion, making the cost of a slow callback visible, and giving your team a concrete target to beat.

Decisions grounded in real numbers

Census planning shouldn't be a monthly guess. With live visibility into inquiry volume, conversion rates, and source performance, you can forecast census, staff intake appropriately, and make growth decisions on evidence rather than instinct.

Get a free audit of your intake →

At a glance

ViewStage-by-stage funnel

Key leverResponse time

BenefitForecastable census

Conversion Insight Layer

How many admissions are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Why providers choose us

The RCM partner that only speaks behavioral health

Most billing companies treat BH and SUD as one specialty among dozens. We treat it as the only one, and we built our technology, our team, and our process around its real complexity.

Specialty depth, not specialty dabbling

ASAM levels, concurrent reviews, carve-outs, per-diem reconciliation, H-codes, MAT, telehealth BH, we know the terrain because it's all we do.

Agentic AI most billers don't have

A virtual workforce automates the repetitive work end to end, faster, more consistently, and fully auditable. Speed and accountability, together.

Total transparency

Live dashboards on denials, A/R, and collections. No portals you can't see into, no month-end mysteries, the same view we have is the view you have.

Recovery-aware, always

We treat your patients' stories with the dignity they deserve. Every automated touchpoint is written with compassion, never cold collections scripts.

How we start

A partnership that proves itself first

We earn the relationship before we ask for it. Here's how a typical engagement begins.

Free audit

We review your denials, A/R, and payer mix and hand you a written report, no cost, no obligation.

Quick wins

We surface the fastest recoverable dollars and the denials you can stop repeating right away.

Deploy the agents

We stand up AI automation across your cycle and connect to your existing EHR and clearinghouse.

Scale & report

Live dashboards keep you in control as collections climb and A/R days fall.

100%

Behavioral health & SUD focus

AI agents across the cycle

Free

First consult & audit report

Full

Continuum of care billed

Let the audit do the talking

The best way to understand the difference is to see your own numbers. Claim your free audit and we'll show you what's recoverable.

Start with a free audit

Free consult + audit report

Let's find your hidden revenue

Tell us a little about your program. We'll schedule your free consultation and prepare an audit report that shows exactly where revenue is leaking, yours to keep, no strings attached.

Request your free audit

Your name

Facility / program name

Work email

Phone

Levels of care

What's your biggest revenue headache right now?

We reply within one business day. Your information stays confidential.

Talk to us directly

Shiraz Ahmed, CHFP · CRCR · CSBIDirector of Finance & Revenue Cycle

Emailshiraz.ahmed@aihealthfinance.com

Book a callSchedule a free 30-minute consult

Based inGreater Houston · Fort Bend County, TX
Serving behavioral health providers nationwide

What's included in your free audit:

Denial sample & root-cause review
A/R aging & recoverable-dollar estimate
Payer mix & underpayment spot-check
Written report, yours to keep

Behavioral health staffing

The clinicians your beds need, when you need them

Census spikes. A nurse calls out. A new unit opens. Solace fills your behavioral health and substance use disorder shifts with credentialed, recovery-experienced clinicians, per diem, contract, travel, or direct hire, so patient care and safe staffing ratios never slip.

Roles we staff

Every seat on the behavioral health floor

From the charge nurse to the techs who keep the milieu safe, we place the full behavioral health and SUD care team. Click any role for details.

Registered Nurses (RNs)

Psychiatric and addiction-experienced RNs for inpatient psych, detox, residential, and crisis units, including charge and supervisory roles.

View details →

LVNs / LPNs

Licensed vocational and practical nurses for medication passes, monitoring, and daily care across residential and outpatient settings.

View details →

Psychiatric Technicians

Licensed psych techs who support the nursing team on inpatient and acute psychiatric units, from vitals to therapeutic engagement.

View details →

Behavioral & Mental Health Techs

BHTs and MHTs who keep the milieu safe, observation, rounds, admissions support, and de-escalation under clinical direction.

View details →

Counselors & Allied Staff

Substance use counselors (LCDC/CADC), case managers, group facilitators, and the allied roles that round out the treatment team.

View details →

Per Diem · Contract · Travel

Flexible staffing models, same-week per diem coverage, multi-week contracts, travel assignments, and direct-hire placement.

View details →

Why facilities choose Solace staffing

Credentialed, behavioral-health-ready, and fast.

We don’t send generic medical staff to a psych floor. Every Solace clinician is screened for behavioral health and SUD experience and fully credentialed before they ever set foot in your facility, so they’re effective from the first shift.

Behavioral-health-specific screening

De-escalation, milieu management, and SUD experience verified, not just a license.

Credentialing & license verification handled

We manage primary-source verification, compliance, and onboarding paperwork.

Rapid fill, often within 48 hours

A ready pool of clinicians means open shifts get covered before care suffers.

Your clinical team photo here

Suggested: nurses or care staff in a warm clinical setting. Landscape (4:3 or 3:2).

Flexible by design

Staff the way the moment demands

Per Diem

Same-week shift coverage for call-outs, census spikes, and gaps, book one clinician or a dozen.

Most flexible

Contract

Multi-week block coverage for unit openings, leaves, or seasonal demand with consistent faces.

Stability

Travel

Longer assignments with housing-supported clinicians when local supply runs short.

Reach

Direct Hire

Permanent placement, we recruit, screen, and you hire onto your own payroll.

Permanent

Need coverage this week?

Tell us the role, the unit, and the shifts. We’ll match credentialed behavioral health clinicians to your facility, fast, with no upfront cost to talk.

Request staffing support

Home / Staffing / Registered Nurses

Solace Staffing

Registered Nurses (RNs)

Psychiatric and addiction-experienced RNs who lead care on your toughest units.

Registered Nurses LVNs / LPNs Psychiatric Technicians Behavioral & Mental Health Techs Counselors & Allied Staff Per Diem · Contract · Travel

Overview

The RN is the clinical backbone of any behavioral health or substance use disorder program, running medication management, assessments, and the safety of the unit. Solace places RNs who don’t just hold a license but know psych and addiction care: detox protocols, suicide-risk monitoring, de-escalation, and the rhythm of an inpatient milieu. Whether you need a single per-diem night nurse or a charge RN to anchor a new unit, we match experience to your setting.

Where our RNs work

Inpatient psychiatric units, medical detox, residential and PHP/IOP programs, crisis stabilization, and addiction-medicine settings. We match RNs to the acuity of your population, an adolescent residential program and an adult detox unit need very different experience, and we screen for that fit.

Clinical scope we screen for

Psychiatric assessment and documentation, medication administration and monitoring, withdrawal protocols (CIWA/COWS), suicide and self-harm risk monitoring, crisis de-escalation, and supervisory or charge experience when the role calls for it.

Credentialing handled before day one

Active RN license with primary-source verification, BLS/CPI or equivalent, background and compliance screening, and facility-specific onboarding, all completed by our team so your new nurse is cleared to work, not stuck in paperwork.

Request this role for your facility →

At a glance

LicenseRN, verified

SettingsPsych · Detox · Residential

ModelsPer diem to direct hire

Always included

License & credential verification
Background & compliance screening
Behavioral-health experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed behavioral health clinicians to your facility, no upfront cost to start.

Request staffing support

Home / Staffing / LVNs / LPNs

Solace Staffing

Licensed Vocational & Practical Nurses (LVNs / LPNs)

The dependable hands-on nursing care that keeps residential and outpatient programs running.

Registered Nurses LVNs / LPNs Psychiatric Technicians Behavioral & Mental Health Techs Counselors & Allied Staff Per Diem · Contract · Travel

Overview

LVNs and LPNs carry the day-to-day nursing load in behavioral health and SUD programs, medication passes, vital signs, monitoring, and the steady presence patients rely on. They play a crucial role in the delivery of mental and behavioral healthcare, and Solace places LVN/LPNs who are comfortable in a recovery setting and ready to work alongside your RNs and techs from the first shift.

Where our LVNs/LPNs work

Residential treatment, detox step-down, sober living with medical oversight, outpatient and PHP/IOP programs, and long-term behavioral health settings. They’re ideal for programs that need consistent nursing coverage without an RN scope for every task.

Clinical scope we screen for

Medication administration and documentation, vital signs and basic assessment, observation and reporting changes in patient status to the RN, and a calm, recovery-aware bedside manner with patients who may be in withdrawal or crisis.

Credentialing handled before day one

Active LVN/LPN license verified at the source, BLS certification, background and compliance checks, and onboarding paperwork, managed end to end so placement is fast and clean.

Request this role for your facility →

At a glance

LicenseLVN/LPN, verified

SettingsResidential · Outpatient

ModelsPer diem · contract

Always included

License & credential verification
Background & compliance screening
Behavioral-health experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed behavioral health clinicians to your facility, no upfront cost to start.

Request staffing support

Home / Staffing / Psychiatric Technicians

Solace Staffing

Licensed Psychiatric Technicians

Specialized techs who support the nursing team on acute psychiatric units.

Registered Nurses LVNs / LPNs Psychiatric Technicians Behavioral & Mental Health Techs Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Licensed psychiatric technicians are trained specifically for mental health care, they work as part of the medical team under the direction of physicians or registered nurses, providing care, monitoring, and therapeutic engagement on inpatient and acute units. Solace places psych techs who understand the demands of a locked unit and the dignity every patient deserves.

Where our psych techs work

Inpatient psychiatric units (IPU), acute and crisis settings, state and private psychiatric hospitals, and adolescent and adult behavioral health units, including float-pool coverage across units.

Clinical scope we screen for

Patient observation and rounds, vital signs and intake support, assisting with admissions and contraband searches, leading or supporting therapeutic and recreational activities, documentation, and safe physical intervention when a patient becomes a danger to self or others.

Credentialing handled before day one

State psychiatric technician license where required (e.g. California’s LPT), CPI/de-escalation certification, background and compliance screening, and full onboarding, verified before the first shift.

Request this role for your facility →

At a glance

LicensePsych Tech (state)

SettingsInpatient · Acute

ModelsPer diem · contract

Always included

License & credential verification
Background & compliance screening
Behavioral-health experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed behavioral health clinicians to your facility, no upfront cost to start.

Request staffing support

Home / Staffing / Behavioral & Mental Health Techs

Solace Staffing

Behavioral Health & Mental Health Technicians

The frontline presence that keeps the milieu safe and the day moving.

Registered Nurses LVNs / LPNs Psychiatric Technicians Behavioral & Mental Health Techs Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Behavioral Health Technicians (BHTs) and Mental Health Technicians (MHTs) are the heartbeat of the unit, the staff who create a safe, therapeutic environment, support patients through daily activities, and assist the RN with hands-on care. In a field where the right milieu is part of the treatment, a strong tech is everything. Solace places BHTs and MHTs with real behavioral health and SUD experience, ready to step into your routine.

Where our BHTs/MHTs work

Inpatient and residential behavioral health, detox and SUD treatment centers, PHP/IOP programs, adolescent and adult units, and recovery and sober-living environments, on day, night, and rotating shifts.

Clinical scope we screen for

Patient observation and safety rounds, admissions support (vitals, belongings, orientation), assisting with daily activities and groups, documentation of behavior and unusual occurrences, de-escalation, and providing the steady, compassionate presence that defines good direct care.

Credentialing handled before day one

BHT certification where applicable, CPR/BLS and CPI or equivalent de-escalation training, background and compliance screening, and onboarding, all handled so your tech is cleared and confident on arrival.

Request this role for your facility →

At a glance

CredentialBHT/MHT, screened

SettingsInpatient · Residential · SUD

ModelsPer diem to direct hire

Always included

License & credential verification
Background & compliance screening
Behavioral-health experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed behavioral health clinicians to your facility, no upfront cost to start.

Request staffing support

Home / Staffing / Counselors & Allied Staff

Solace Staffing

Counselors & Allied Behavioral Health Staff

The counselors, case managers, and specialists who complete the treatment team.

Registered Nurses LVNs / LPNs Psychiatric Technicians Behavioral & Mental Health Techs Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Behavioral health is a team sport. Beyond nursing and techs, your program runs on counselors, case managers, and allied professionals who carry the therapeutic and coordination load. Solace helps facilities fill these roles too, matching credentialed, mission-aligned professionals to the programs that need them.

Roles we help you fill

Substance use counselors (LCDC, CADC, and equivalents), case managers and care coordinators, group and family therapy facilitators, intake and admissions coordinators, recovery coaches and peer-support specialists, and the allied roles unique to your model.

What we screen for

Appropriate licensure or certification for the role and state, behavioral health and SUD experience, comfort with the documentation and compliance demands of treatment programs, and the interpersonal steadiness this work requires.

Credentialing handled before day one

Role-appropriate license/certification verified at the source, background and compliance screening, and onboarding support, so the professional you bring on is ready and compliant from day one.

Request this role for your facility →

At a glance

RolesCounselors · Case mgmt

CredentialRole-appropriate

ModelsContract · direct hire

Always included

License & credential verification
Background & compliance screening
Behavioral-health experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed behavioral health clinicians to your facility, no upfront cost to start.

Request staffing support

Home / Staffing / Per Diem · Contract · Travel

Solace Staffing

Flexible Staffing Models

One clinician for a single shift, or a full team for a new unit, you choose.

Registered Nurses LVNs / LPNs Psychiatric Technicians Behavioral & Mental Health Techs Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Staffing needs in behavioral health are rarely predictable. Census fluctuates, staff take leave, and new programs open. Solace gives you complete control with flexible models, book exactly the coverage the moment demands, with no long-term commitment required to start the conversation.

Per diem, flexible coverage

Cover open shifts when census rises or staffing runs short. Book a single clinician on a per-diem basis or several at once, with same-week placement for call-outs and surges. Ideal for protecting safe staffing ratios without carrying excess payroll.

Contract, consistent block coverage

Multi-week assignments that bring the same clinicians back shift after shift, perfect for unit openings, extended leaves, or seasonal demand where continuity matters to patients and your team.

Travel & direct hire, reach and permanence

When local supply is tight, travel clinicians with housing support extend your reach. And when you find someone who fits, our direct-hire placement lets you bring them onto your own payroll permanently, we recruit and screen, you hire.

Request this role for your facility →

At a glance

SpeedOften within 48 hrs

CommitmentNone to start

Range1 shift to permanent

Always included

License & credential verification
Background & compliance screening
Behavioral-health experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed behavioral health clinicians to your facility, no upfront cost to start.

Request staffing support

About Solace

Built by people who know this work is hard

Solace exists because behavioral health providers deserve a financial and staffing partner who speaks their language, and treats every patient’s story with the dignity it deserves. Here’s what drives us.

Vision & Mission

The future we’re working toward, and the promise we make to every provider we serve.

Our Approach & Goals

How we work alongside your team, and the measurable outcomes we hold ourselves to.

Our Team

The people behind Solace, finance, clinical, and technology, united by one focus.

Meet the team →

Our belief

Behavioral health is the umbrella. We hold it up.

Mental health and substance use disorder care change lives, but the business behind that care is brutally complex, and most partners treat it as an afterthought. Solace was built to be the exception: a single, specialized partner for the revenue and the workforce that keep these programs alive.

Home / About Us / Vision & Mission

About Solace

Vision & Mission

What we’re building, and the promise behind it.

Vision & Mission Approach & Goals Our Team

Our vision

A world where no behavioral health program closes its doors over money.

Too many mental health and substance use disorder programs do extraordinary clinical work and still struggle to survive, buried under denials, slow payments, and staffing shortages. We envision a future where the business side of behavioral health is so well-run that providers can focus entirely on care, and every person who needs treatment can find a program with the capacity to say yes.

Our mission

To be the single most capable revenue and workforce partner in behavioral health, combining specialized RCM, agentic AI, and credentialed staffing to make mental health and SUD programs financially strong and fully staffed, so they can grow and serve more people.

What we promise every provider

Specialty depth over generalist guesswork. Transparency over month-end mysteries. Compassion in every patient touchpoint, never a cold collections script. And a partner who treats your mission as our own, because the health of your revenue is the health of your program.

The values underneath it

Dignity, every patient’s story is handled with care. Clarity, you always see what we see. Expertise, behavioral health is all we do. Partnership, we earn the relationship before we ask for it. Momentum, we turn complexity into steady, predictable progress.

At a glance

FocusBH · MH · SUD

What we doRCM · AI · Staffing

Who we serveProviders only

Our promiseDignity & clarity

Let’s build something steady together

Start with a free audit, or tell us about your staffing needs. Either way, you’ll see what a behavioral-health-only partner feels like.

Get in touch

Home / About Us / Approach & Goals

About Solace

Our Approach & Goals

How we work alongside your team, and what we hold ourselves accountable to.

Vision & Mission Approach & Goals Our Team

Our approach

Specialized, transparent, and human, in that order.

We don’t believe in one-size-fits-all billing or generic staffing. Our approach is to embed in your world, learn your payers, your levels of care, your census patterns, then bring specialized people and intelligent technology to bear on exactly where you’re losing time and money.

1 · We earn it with an audit first

Before any commitment, we review your denials, A/R, and payer mix and hand you a written report. You see the opportunity in your own numbers before you ever sign anything.

2 · Intelligent automation at the core

Our agentic AI runs the repetitive, deadline-driven work, eligibility, claim scrubbing, A/R worklists, appeals, faster and more consistently than manual processes ever could. Every action is logged and auditable, so the work is both rapid and fully accountable.

3 · Total transparency

The dashboard we work from is the dashboard you see. Live denials, A/R, and collections, no portals you can’t read, no surprises at month-end.

4 · One partner, the whole problem

Revenue, patient growth, and staffing are connected. By covering all three, we close the gaps that fall between vendors, the empty bed that was really a slow VOB, the denial that was really a credentialing lapse.

Our goals

We hold ourselves to outcomes, not activity. The targets we work toward with every partner:

Measurably higher net collections within the first quarter
A steadily falling denial rate, toward and below 15% on SUD claims
Lower A/R days and protected timely filing on every claim
Open shifts filled fast, so safe staffing ratios hold
A provider who feels, genuinely, like they have a partner

How we start

Step 1Free audit

Step 2Quick wins

Step 3Deploy & staff

Step 4Scale & report

See the approach on your numbers

The fastest way to understand how we work is to let us audit a slice of your revenue, free, in writing, yours to keep.

Start with a free audit

Home / About Us / Our Team

About Solace

Our Team

The people behind Solace, coming soon.

Vision & Mission Approach & Goals Our Team

Under construction

This section is being built

We’re putting together team bios, photos, and the story of the people who make Solace run, finance and revenue-cycle veterans, clinical advisors, and the technologists building our AI. Check back soon.

Want to talk to us now? Reach out →

Powered specialties

AI-powered consulting, tuned to your specialty

Every specialty has its own rules, payers, and revenue traps. Solace pairs deep domain expertise with AI-powered automation to strengthen the revenue cycle and operations of the practices we serve. Here are the specialties we support today, with more on the way.

Where we go deep

Choose your specialty

Each specialty gets consulting built around its real-world complexity, not a generic billing playbook. Click any area to see how we help.

Behavioral Health & Substance Use

Mental health and SUD programs, from detox and residential to PHP, IOP, and outpatient. ASAM levels, concurrent reviews, and the carve-out maze, handled.

Explore →

Dialysis & Nephrology

ESRD is one of the most complex revenue cycles in medicine. MCP billing, the PPS bundle, MSP coordination, and vascular-access handoffs, managed with precision.

Explore →

Primary Care

Where value-based care, chronic-care management, and thin margins meet. We help primary care capture every earned dollar and thrive under new payment models.

Explore →

Emergency (ER)

Two claims per visit, MDM-based E/M, payer downcoding, the No Surprises Act, and self-pay. We defend the revenue emergency departments have already earned.

Explore →

More specialties are being added. Don't see yours? Tell us what you need.

One partner, many specialties

The same AI engine, tuned to each field.

Our revenue cycle services, AI automation, patient growth, and staffing support work across every specialty we serve. What changes is the expertise layered on top, the coding rules, payer behavior, and compliance realities unique to your practice.

Home / Specialties / Behavioral Health & Substance Use

Powered specialty

Behavioral Health & Substance Use

Mental health and addiction treatment is the hardest specialty to bill. It's where Solace began.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Behavioral health and substance use disorder programs do life-changing clinical work in a reimbursement environment designed to resist them. Medical-necessity criteria, concurrent reviews, level-of-care changes, and managed-care carve-outs make this the most complex revenue cycle in healthcare. Solace was built in this world, and we bring that hard-won expertise to every mental health and SUD provider we serve.

The billing reality we live in

Detox, residential, PHP, IOP, and outpatient each carry their own billing model, and payers scrutinize every one. We speak ASAM levels of care, handle concurrent and retrospective reviews, and route carve-outs to Optum, Carelon, Magellan, and the rest correctly, so claims land where they should the first time.

Where revenue leaks, and how we stop it

The money slips away in slow verifications, missed authorizations, and denials your team can't keep up with. Our AI agents verify benefits in seconds, track authorization deadlines, and draft evidence-backed appeals, while our specialists own the clinical judgment calls.

Built for the whole continuum

Whether you run a single outpatient practice or a multi-state network of residential programs, we tune the revenue cycle to your levels of care and payer mix, so you can focus on keeping people in recovery.

Talk to us about your practice →

At a glance

Levels of careDetox to outpatient

SpecialtyMH & SUD

PayersCarve-outs handled

How we help

Specialty-specific RCM
AI-powered automation
Compliance & advisory

Let's talk about your Behavioral Health and Substance Use practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, AI-powered consulting can recover.

Book a free consult

Home / Specialties / Dialysis & Nephrology

Powered specialty

Dialysis & Nephrology

ESRD billing is one of the most complex revenue cycles in medicine. We make it predictable.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Over 90% of ESRD patients are covered by Medicare, under rules that exist nowhere else in healthcare. Monthly Capitation Payments, the ESRD Prospective Payment System bundle, Medicare Secondary Payer coordination periods, and vascular-access handoffs create a revenue cycle where a single tracking error quietly costs a practice thousands. Solace brings nephrology-specific expertise and AI automation to keep that revenue whole.

The ESRD complexity, handled

Reimbursement hinges on details most billing teams miss: the right Monthly Capitation Payment code by patient age and face-to-face visit count, the PPS composite bundle, and separately billable injectables like ESAs and iron with precise J-codes and units. We track every one, so you never downcode or leave a legitimate charge unbilled.

Medicare Secondary Payer, managed

ESRD triggers a 30-month coordination period where a commercial plan pays primary before Medicare takes over. Getting the primary-secondary sequence wrong is a leading cause of dialysis denials. Our system tracks each patient's coordination timeline and bills in the correct order automatically.

Closing the handoff gaps

Dialysis care spans the nephrologist, the facility, interventional radiology for vascular access, and home-dialysis nursing, each on different systems. Those handoffs are where charges vanish. We coordinate across them to capture every billable service and keep A/R days from stretching past 90.

Talk to us about your practice →

At a glance

Payer90%+ Medicare

ModelMCP + PPS bundle

FocusMSP & access billing

How we help

Specialty-specific RCM
AI-powered automation
Compliance & advisory

Let's talk about your Dialysis and Nephrology practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, AI-powered consulting can recover.

Book a free consult

Home / Specialties / Primary Care

Powered specialty

Primary Care

Thin margins, big responsibility. We help primary care capture every dollar it earns.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Primary care carries more of the healthcare system on narrower margins than almost any other specialty, and the shift to value-based care is rewriting how it gets paid. Between fee-for-service visits, chronic care management, annual wellness visits, and quality-based incentives, revenue is scattered across many small, easy-to-miss services. Solace helps primary care practices capture all of it and thrive under new payment models.

Capturing the revenue already in your day

Chronic care management, transitional care, remote monitoring, and annual wellness visits are earned every day and billed far too rarely. Our AI surfaces these opportunities inside each encounter and makes sure the documentation supports them, turning work you already do into revenue you actually collect.

Winning under value-based care

Risk contracts, shared savings, and quality incentives reward practices that can prove outcomes. We help you track quality measures, close care gaps, and document the risk adjustment that drives fair payment, so value-based care becomes an opportunity rather than a threat.

Efficiency that protects the margin

With margins this thin, every denial and every wasted admin hour matters. Automating eligibility, coding support, and A/R follow-up lowers your cost to collect and keeps the practice financially healthy without adding staff.

Talk to us about your practice →

At a glance

ModelFFS + value-based

OpportunityCCM, AWV, RPM

FocusMargin & quality

How we help

Specialty-specific RCM
AI-powered automation
Compliance & advisory

Let's talk about your Primary Care practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, AI-powered consulting can recover.

Book a free consult

Home / Specialties / Emergency (ER)

Powered specialty

Emergency Medicine

You treat everyone who walks in. We make sure you're paid fairly for it.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Emergency departments deliver care first and confirm coverage later, an obligation under EMTALA that makes ER one of the most financially exposed settings in medicine. Every visit generates two separate claims, E/M levels now rest entirely on medical decision-making, and payers systematically downcode high-acuity visits to pay less. Solace helps emergency groups and facilities defend the revenue they've already earned.

Facility and professional, billed right

Every ER visit produces a facility claim and a professional claim, each with its own coding logic and payment rules. Billing them incorrectly creates compliance flags and lost revenue. We handle both accurately, so nothing overlaps and nothing is left on the table.

Fighting downcoding and denials

Payers routinely reclassify a Level 4 or 5 emergency visit to a lower-paying level despite documentation supporting the higher acuity. Our AI flags at-risk claims and builds the medical-decision-making case up front, and our specialists pursue appeals, so you're paid for the complexity you actually managed.

Self-pay, No Surprises Act, and DNFB

EMTALA means you treat before eligibility is even confirmed, driving high self-pay volume, while the No Surprises Act shifts out-of-network disputes into federal arbitration. We manage the self-pay pathway, the IDR process, and discharges-not-fully-billed, capturing charges the fast pace of the ED leaves behind.

Talk to us about your practice →

At a glance

ClaimsFacility + professional

CodingMDM-based E/M

FocusDowncoding & NSA

How we help

Specialty-specific RCM
AI-powered automation
Compliance & advisory

Let's talk about your Emergency (ER) practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, AI-powered consulting can recover.

Book a free consult

The intelligence behinda healthier practice.

Healthcare practices across specialties, all over the USA.

Behavioral Health & Substance Use

Dialysis & Nephrology

Primary Care

Emergency (ER)

We speak your specialty's language.

Specialty rules, built in

The payer maze, handled

The right model for each field

You didn't open a treatment center to fight payers.

Denials you can't keep up with

A/R that ages into the void

Empty beds, missed admissions

The Solace Cycle

Verify & admit

Authorize

Code & charge

Submit clean

Defend (denials)

Collect (A/R)

Reconcile

Illuminate

How AI changes the math

Virtual RCM assistants

Save cost, lift revenue

Predict & prevent

See your revenue the way you see your clients, clearly.

"RCM for behavioral health isn't a side specialty for us. It's the only thing we do."

Every stage of your revenue cycle, covered

Verification of Benefits & Eligibility

Prior & Concurrent Authorization

Clinical-Aware Coding & Charge Capture

Clean-Claim Submission & Scrubbing

Denial Management & Appeals

A/R Follow-Up & Payment Posting

Credentialing & Payer Enrollment

Analytics, Reporting & Contract Strategy

We bill the full continuum

Not sure where revenue is leaking?

Verification of Benefits & Eligibility

What a complete VOB actually captures

In-network, out-of-network & single-case agreements

Why speed wins admissions

At a glance

See this working on your claims

Prior & Concurrent Authorization

Initial authorization, done right

Concurrent review tracking that never sleeps

ASAM-aligned documentation & peer-to-peers

At a glance

See this working on your claims

Clinical-Aware Coding & Charge Capture

The codes and modifiers that trip everyone up

Per-diem vs. fee-for-service logic

Documentation-to-code consistency

At a glance

See this working on your claims

Clean-Claim Submission & Scrubbing

Payer-specific BH edit libraries

Institutional claim validation

Electronic and paper, tracked end to end

At a glance

See this working on your claims

Denial Management & Appeals

Root-cause classification, not just rework

ASAM medical-necessity appeals

A seven-day cycle with named owners

At a glance

See this working on your claims

A/R Follow-Up & Payment Posting

Worklists ranked by recoverable dollars

Automated ERA & EOB posting

Contractual underpayment recovery

At a glance

See this working on your claims

Credentialing & Payer Enrollment

Enrollment & primary-source verification

CAQH attestations & revalidation windows

Managed-care carve-out tracks

The intelligence behind
a healthier practice.